Logging into your GOMEX Account
If you find your GYG$ and points are missing, first things first - make sure you're logging into your original GOMEX account as you may have accidentally created yourself a new account
Accidentally created a new account?
No worries, it happens! If your GYG$ or points are stuck on another account, our Guest Experience team has got you covered. Just fill in the form below and we'll reunite you with your points and GYG$. 😊🌯
Dont forget every $ you spend earns you 1 point.
Once your points balance hits the 150 point threshold, the magic happens!
On your next transaction, 150 points are automatically converted into GYG$10 and added to your account, ready to use.
Any points you've earned above 150 don't disappear, they stay in your points bank. So if you had 199 points, 150 would convert to GYG$10 and you'd keep the remaining 49 points. Easy! 🌯
So if it looks like your points have disappeared, check your GYG$ balance aswell as this could be where they have gone 😊